As the POAP community grows, we want to ensure straightforward access to the right tools and resources.
Today, we’re excited to announce that the chatbot located in the lower-right corner of all POAP websites can now be used to not only check the status of your drops, but to submit Drop Appeals as well!
Previously, Appeals were done on Discourse but now the focus of Discourse will shift to developing and exchanging ideas about the Proof of Attendance Protocol. We hope you take part in shaping the future of POAP!
Enabling the right tools and resources for issuers to manage their drops as simple as possible is part of POAP’s initiative to make preserving memories fast and easy without compromising quality.
FAQ
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Why are you doing this?
We are looking to simplify the creation of drops by enabling tools and resources for all of our community. The previous process was manual and did not provide transparency. We are taking steps towards improving it. -
How can I check the status of my drop?
From any POAP page (ie https://poap.xyz/ ) click on the chat bubble at the bottom right corner of the page. POAP Chatbot will greet you and offer several options. Click on “Check the status of a drop” and enter your Drop ID when prompted to do so. The chatbot will reply with an automated message with the status of your drop (approved, rejected, pending, awaiting for information, change requested). -
Can I check the status of more than one drop? Yes, after checking the status of one drop, send a message to the chatbot to restart the drop status check process.
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Can I check the status of old drops?
Yes, you can check the status of any POAP drop -
If my drop has more than one request (ie. mint links and website), what status am I receiving when checking with the chatbot?
You will receive the status of the latest request. -
Can I check the status of older requests?
For the time being, the chatbot only allows you to check the status of the latest request. To check the status of your previous requests, please contact our Support team using the “Talk to someone” option of the chatbot. -
How do I submit an appeal?
After checking the status of a drop, click on the “Submit an appeal” option provided by the chatbot and fill in the form. The Curation Body will review your appeal and reach out to you on the email you provided. -
How do I provide more information on my drop?
After checking the status of a drop, click on the “Talk to support” option provided by the chatbot and you will be routed to an agent. You can share your Drop ID and additional information with the team for them to take it into account when reviewing your drop. -
How will Curation reach out to me?
You will be contacted via email. The emails will come from support@poap.io or support@poap.zendesk.com . POAP team will never ask for sensitive information, beware of scams and do not reply to other email addresses. -
What will happen with outstanding Discourse appeals or posts? All previous Discourse posts will be replied to and solved using the former process.
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What will happen to appeal posts on Discourse after these tools go live? Authors of said posts will be educated on the new process and redirected to the chatbot. Their appeal will not be solved via Discourse.
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What will happen to Discourse? Discourse will continue to serve as a space for our community to exchange ideas on the Proof of Attendance Protocol, as it was originally conceived.
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Where can I go for help? Help resources are available on our knowledge base (https://help.poap.xyz) and you can always reach out to our team by clicking on the chat bubble in the bottom right of all POAP pages.
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Will the chat bubble still work for contacting Support? Yes, the chat bubble will still allow you to reach out to our team. You can do so by clicking on the “Talk to someone” option and a member of our team will be with you shortly.