Magic QR Dispenser Issues

My team and I have been working with POAP since mid 2021. We have started to use the Magic QR Dispenser for many of our events. However, we’ve had an unfortunate amount of difficulty related to claiming using the QR Code Dispenser. For one of our recent events, (Event ID: 40977) we appear to have been picked up by bot activity with a massive amount of suspicious claims during the same time periods.

I’ve contacted support through poap.xyz and it appears nothing incorrect has been done on our end. Last I heard, it was being escalated to the creator of the Dispenser on April 26. We have had these issues for more than just the Event ID have have listed above.

Our goal here is to find out if we are doing something wrong so we can fix it for later issuance. Thank you for your help.