How do I get help with a secret word that you approved but is not working

RE: DROP ID #33812

POAP sent me an email saying the secret word is approved. But it is not working for anyone that I sent it to. Where can I get help with this?


Please message Customer Support via the pink chat bubble on the right hand corner of

You drop was definitely reviewed with positive results :star2: :dizzy:

Additionally,( I know you might not need them) but these resources will be extremely helpful with future drop requests.

POAP Help Center
Why-your drop-may-not-been-approved-yet
I’ve also attached 2 video tutorials that may be helpful.
POAP Delivery Tutorial
Community made resource: POAP-Master-Class

Please let us know if you have any questions, comments or queries.

All the best,
The POAP Curation Body